Discover the best order management system for your business, selected by GoodFirms.
Businesses must use the order management system to effectively manage sales and purchase orders in today’s high-speed sales environment. The best order management system software can help businesses centralize and automate their order management processes, keeping them one step ahead of the competition.
What is the order management system?
An Order Management System (OMS) is a set of automation tools that businesses use to control and manage the order management lifecycle.
What Makes the Best Order Management Software?
Order management software training is designed to simplify, automate, track and fulfill a customer’s order from acceptance to delivery. The software improves delivery times, tracks orders in real time and reduces processing time.
Why is an order management system important for your ecommerce business?
There are many reasons that make an order management system essential for your business to run smoothly. Let’s take a look at some of them:
Streamline the compliance process
An order management system helps you streamline your order fulfillment process by aligning all activities into a one-way flow. It establishes a uniform format for order processing that eliminates any doubts surrounding new controls. Allows you to submit orders to pack and ship faster.
With automated order management, you don’t need to manually track incoming orders in an Excel sheet. OMS pulls data directly from its website and inventory to give you a complete view of your current incoming, processed, and pending orders.
Faster order processing
A streamlined process helps you eliminate unnecessary steps like maintenance and checklists to ship orders to the warehouse and then process them. You can save 24 to 36 hours with an automated process that alerts your warehouse when a new order arrives. Otherwise, it will send a consolidated list at the end of the day and the orders will start processing one day later.
Single view for multiple channels
If you are selling on multiple channels like Amazon, eBay, Shopify, Bigcommerce, etc., you can easily integrate all the channels into one and process orders in one unit. This helps you maintain a single view across all channels and the quantity is reduced directly from a master inventory. This avoids confusion and helps eliminate out-of-stock products more quickly.
Constant synchronization of stocks
Continuous background inventory sync can eliminate doubts about creating multiple orders, incorrect SKU details, product discrepancies, and more. It also helps you manage your inventory in a more organized way. If you use inventory management software that also contains an OMS, your business will be better able to thrive in this market.
Best 5 Order Management Software in 2022
NetSuite is Oracle’s inventory and order management system designed specifically for e-commerce businesses. It is a cloud-based order management solution that is efficient and greatly facilitates the task of order management.
Here are some of the key features of NetSuite’s order management software that can help you run your business smoothly:
- Real-time inventory visibility
- Inventory analysis, including trends, stock availability, etc.
- Billing management and invoice generation
- Customer order management
- Returns management
ZOHO is a cloud-based inventory and order management solution suitable for managing your orders through multiple channels. Also, it is one of the best software to control your incoming orders and process them easily and efficiently.
Here are some of ZOHO’s offerings to make sure your business aligns with the product:
- Integration with multiple sales channels such as Amazon, eBay, Shopify, etc.
- Centralized order management system
- Label generation
- Payment integration
- Tracking order
Veeqo is known for the performance of its software with the largest distribution brands. Its order management system is robust and offers you many functions to make order management a simplified task for your business.
These are some of the features that Veeqo offers:
- Integrated warehouse management
- Omnichannel sales with integration of physical and online stores
- Manage accounts with integrated inventory and sales channels.
- Single view for all purchase orders
- Cloud based solution
TradeGecko is a comprehensive inventory and order management system designed to help you sell better. All data, from customer data, warehouse and inventory, is successfully synced on a single platform.
Here are some features of your OMS:
- Multi-channel order management
- Detailed reports and information on orders, customer information, demand forecast, etc.
- Wholesale order management
- Inventory forecast
Salesorder.com is also a similar order management system intended to streamline order management processes. It takes care of inventory and order management to provide you with software that can integrate all aspects into one.
Some features of OMS Salesorder.com include:
- Order distribution and inventory management
- Taking orders
- It supports warehousing and shipping, drop shipping, make and ship, and commercial assembly and shipping.
- Multi-channel order processing
- One view for all orders
How do you choose the right order management system?
Choosing the perfect order tracking software for your business is not easy. Follow this simple checklist to make sure you are on the right track.
Viability of your business
Before purchasing the software, discuss what type of order management system your business needs and whether you need the basic (cheapest) plan or higher. You need to make sure it costs within your budget. Additionally, it is feasible for your business if the profitability or return on investment (ROI) of your implementation exceeds its cost.
Adapted to your industry
To make the right decision, confirm the suitability of a particular order management software solution for your specific industry and business through reviews, ratings, and software reviews from other customers in the same industry.
Determine if an on-premises solution works best for your business or if a SaaS solution is needed. While local solutions may have one-time costs, SaaS software is hosted on third-party servers, and vendors typically bill monthly.
All order management software solutions offer a different set of functions. Before you buy, it’s critical to make sure the solution you choose provides all the tools you need to manage your company’s order management process.
The software should allow easy integration with your existing systems and third-party systems as required; for example, you may need integration with your internal accounting system and with third-party e-commerce portals such as Amazon.
Personalization and scalability
The software must allow customization to meet your specific business needs and support scalability for business growth.
User training and customer service
The vendor of the order management software must provide user training designed to meet the needs of its sales staff. You should also offer quick customer support if necessary. You can confirm this by chatting directly with the provider and through online reviews and comments.
Vendor experience and opinions
Choosing the right provider is just as important as choosing the right software. Compare different providers based on the services they offer and their experience in the software market. Also confirm the supplier’s experience with feedback from other customers, from one or more companies in the same industry as yours.
Additional costs to consider
Carefully analyze other costs involved in implementing the order management software to include training costs, maintenance costs, hardware costs, etc.
Request a demo
Have the vendor run a software demo for your relevant staff (target users) or use the free trial (if available) to understand exactly what you’ll get.
Armed with all of the information above, you are well on your way to selecting and implementing an effective order management system. As long as you take your time and do some soul searching on how and what needs to be improved in a new system, you will avoid costly mistakes down the road.
How has finding and integrating order management software helped or hindered your operations? Let us know with a comment below!
What does order management system do?
An order management system is a platform that tracks sales, orders, inventory, and fulfillment of the needs.
What is sales order management software?
An Order Management System (OMS) is a tool that helps to control the process between customer placing an order product for delivery.
What is the process of order management?
Keeping track of customers’ orders and handling the steps involved with fulfilling them.
What does order management system do?
An order management system (OMS) is an electronic system developed to execute securities orders in an efficient and cost-effective manner. Brokers and dealers use order management systems when filling orders for various types of securities and can track the progress of each order throughout the system.