At some point in the natural life cycle of a business, the customer’s culture comes first. Therefore, your support services become a key battlefield.
Live chat plugins are a way to give your customers almost instant access to your support team. They allow users to talk to a real person on the site or to a smart “bot” that redirects them to the right place.
In this article, we’ll look at a number of live chat plugins and give you some advice on which one might be right for you. Before that, let’s see why live chat is a great channel for customer service.
An Introduction to Live Chat
For the uninitiated, live chat does what it says on the tin. In other words, a customer comes to your site, usually looking for help, and can connect with a representative via a button on the page:
While live chat was initially “managed” by a real person, the gains in artificial intelligence (AI) mean that custom bots are now more common. This brings a number of advantages:
- The initial task of discovering a user’s support needs can be handled systematically using sophisticated technology.
- Users essentially solve your problem on their own, which means that you can treat aspects of the live chat experience as an extension of your knowledge base.
- You can “qualify” the user for more advanced assistance. This enables you to create dedicated “leads” and processes for your support chain, and makes them more efficient.
For these reasons, implementing live chat on your website is a great way to get users through your support funnel in a graceful way.
How We Choose Our Live Chat Plugins
WordPress wouldn’t be the platform it is without plugins. While you can implement almost any feature using them, this article will look specifically at live chat.
To refine our list, we use the following criteria:
- All plugins must have been updated in the last six months to work with a modern version of WordPress.
- When registering, a plugin must have a rating of at least 80%, for example four stars on WordPress.org or CodeCanyon.
- Finally, a plugin must have a relatively large number of active installations. For example, plugins hosted on WordPress.org generally require a minimum of 1,000 installs.
Due to the above criteria, you will notice that popular solutions like Zendesk Chat and Intercom are not included. Simply put, their WordPress plugins did not meet the standard we set, even though the services themselves are stellar.
Best WordPress Live Chat Plugins
LiveChat is beautifully designed live chat software that is easy to set up and integrates with dozens of other services like Google Analytics, Zendesk, popular CRM tools, all the best email marketing services, and more.
It’s a responsive mobile solution that allows you and your support team to chat with customers from anywhere – laptops, tablets, and mobile devices. Also, LiveChat is blazing fast for a great user experience.
You can easily add polls before and after the live chat session so you always know how your users are feeling.
- Ultra simple setup
- Beautifully designed live chat apps
- Extremely fast charging
- Connects to Facebook offline conversions
- Integrates with popular email services like Mailchimp
- Set up canned responses to lighten the load on your support agents (they can redirect users to your knowledge base or tutorials if you have good documentation)
- Automatic greetings could be improved to add the ability to trigger a discussion when visitors leave a page.
LiveChat starts at $ 16 per month, per agent. There are several tiers depending on your needs, although you may see costs skyrocket by triple digits per month.
Sendinblue is best known for its excellent email marketing services, although the live chat feature does more than weigh in.
You can take advantage of the built-in design tools to create a personalized chat box tailored to your brand; This organization and attention also bleeds in the interactions between the agent and the user. For example, you can track which page a user has accessed support on and also assign conversations to multiple agents. This means you can keep users engaged with your team while you resolve their case.
Perhaps the biggest advantage of using Sendinblue is the sheer number of integrations available. WordPress users are served in different ways. You can install a dedicated plugin, integrate live chat through Elementor Page Builder plugin, add it through WooCommerce, and many other options.
Of course, you will get the most out of it if you are already in the Sendinblue ecosystem. Given this, existing users will be in the best position to use Sendinblue. However, the functionality is great for all users, especially considering the price tag compared to other freemium tools.
- Incredibly easy to use
- Integrated email marketing integration
- Workflow organization
- Only integrates with Sendinblue marketing automation
- Chat feature is only available at the highest price level
Sendinblue’s live chat functionality is available on a free tier which also includes email and SMS marketing platforms. Premium tiers start at a pre-tax price of $ 25 for 10,000 emails.
3. Crisp Live Chat
Crisp Live Chat is an offshoot of a complete marketing and support solution. The company offers customer relationship manager (CRM), email marketing, etc. On the surface, it is similar to Tidio and Sendinblue. However, there are some notable differences.
For example, Crisp positions its service as a “shared inbox” solution. This means that regardless of the support channel, a user is managed from a central location. This will help teams that need to intensify their support for each other. You can also integrate a knowledge base, so that users can solve their queries on their own.
Clearly, Crisp Live Chat is about connecting users with support teams and trying to “humanize” the often sterile digital experience. In our opinion, this is very successful thanks to great features like “MagicBrowse”, a way for a support agent to co-navigate a site with a user.
As such, Crisp will suit teams that like to hold a user’s hand or offer complex products with an organic need for support.
Basic chat functionality is available on a free tier, though the premium tiers aren’t complicated: $ 30-35 per month or $ 130 per month, depending on your needs.
With the HubSpot WordPress plugin, you get more than just live chat – you also get forms and pop-ups, CRM and contact management, email marketing, marketing automation, reports and more. analysis. Plus, HubSpot integrates with over 500 other tools.
In addition to the capabilities just mentioned, the plugin also allows you to add chatbots that run 24/7 on your site. That way, you can automate some of your support (for example, using chatbots, instead of reps, to answer frequently asked questions) and offer support to visitors when your team is offline (that is, when reps are asleep). The HubSpot WordPress plugin is easy to install and applies to all plans and products.
Olark allows you to choose between using a plugin or a simple code snippet to install. Whichever you choose, this live chat option is easy to use and integrates with other services like Salesforce, Zendesk, Slack, Google Analytics, and more.
By using third-party mobile apps, you can connect to Olark’s live chat from almost any iOS or Android device, allowing you to chat with customers from anywhere.
Olark also allows you to monitor live visitors to your site, so you can proactively contact them.
You can also get real-time reports on chat volume, see which agents are handling the most chats, and how your visitors rate their experience.
- Easy to use
- Proactive chat feature
- Real-time reports
- Some commands must be entered manually
6. Zendesk Chat
With Zendesk Chat, you can manage multiple live chat conversations through a single dashboard. The live chat widget is customizable and you can add mobile functionality so that visitors can talk to representatives through a mobile device.
The plugin has triggers that allow you to automate actions when visitors meet certain conditions and communicate through live chat; this way you can communicate with all the visitors who need help. You can add information about your customers, improve workflow routing, and also manage spam requests.
With the Analytics Dashboard, monitor the flow of visitors to your site and identifiable usage patterns to determine when a customer needs help.
- Integrated with industry-leading Zendesk support desktop software
- Advanced and in-depth analyzes
- Works seamlessly with other third-party services
- Real-time chats and chatbots
- It remains inactive when you are working outside the main browser window.
- Reports are only available from the professional plan level
7. Pure Chat
With Pure Chat, your live chat widget is fully customizable. Receive complete transcripts of customer-representative conversations and create automatic triggers of visitor actions to improve the effectiveness of the support you provide.
Decide if you want your widget to show an offline indicator when sales reps are unavailable. This tells customers to email tech support or come back later. Finally, there is visitor tracking and analytics on your site to help you better understand customer behaviors and needs.
- Real time analysis
- Rules-based alerts
- Automatic triggers could be improved and expanded
Live chat plugins have a wide variety of capabilities and useful features to help your team and make reps more efficient. This way, sales reps save valuable time that they can then devote to helping customers with more complex issues. Start by installing a plugin on your WordPress site to streamline the process of supporting your visitors and customers.
Is live chat plugin free?
Tidio Live Chat
Tidio is a freemium plugin that offers the main functionality of the plugin for free. And if you want access to more features, then you need to purchase one of their plans. … Here are some of the features available with this plugin: Contact any customer currently visiting your site.
How do I install chat plugin?
Set up your Chat Plugin from your Facebook Page
1. Go to your Page’s Settings.
2. Click Messaging.
3. Under Add Messenger to your website, click Get Started.
4. Under Set Up Your Chat Plugin, click Set Up.
What is a chat plugin?
The Chat Plugin allows you to integrate your Messenger experience directly into your website. … This helps create a single experience for your customers, and enables you to continue the conversation even after they have left your webpage.